FAQ
General
HOW DO I ADD ITEMS TO MY CART
Choose the product from the category page and you will be directed to the product page, then choose the color, size and quantity and the click "ADD TO CART" and the product will be added to the cart.
HOW DO I REMOVE ITEMS FROM THE CART
You can delete any item in your cart by clicking the “x” sign on the cart page, it will automatically remove the item from the cart.
WHAT IF I ORDER SOMETHING AND IT IS OUT OF STOCK
Some items might sell out quickly, but if you are still interested in those items please drop us a message at support@thebarbull.com and we will let you know when it's available.
HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART
To change the quantity of an item in your cart, open the cart and press either the "+" or "-" sign to adjust your cart, the quantity will be automatically updated.
Shipping
HOW LONG WILL IT TAKE FOR THE ITEM TO BE SHIPPED
Please give at least 2 days for your order to be processed. Once it is processed it will take 5-14 days for your order to be completed.
WHAT TIME CAN I EXPECT MY ORDER DELIVERY
Delivery times may vary according to the country and courier services. However, delivery times are usually from 7 am to 9 pm, local time.
Payment
HOW DO I PAY FOR THE ORDER IF I DON'T HAVE A CREDIT CARD
Some countries offer debit cards or similar cards to shop online. Unfortunately, we do not offer Cash On Delivery (COD) at the moment.
WHEN AM I CHARGED FOR MY ORDER
Your card will be charged immediately when you place an order. Please make sure you have enough limit on your credit card, otherwise the transaction would decline.
WHAT ARE YOUR PAYMENT OPTIONS
You can pay via: Amazon Pay, Apple Pay, Mastercard, Visa, American Express and Google Pay
Returns
DO YOU ACCEPT EXCHANGES
Unfortunately, we do not offer exchanges at the moment.
CAN I GET A REFUND FOR SHIPPING ON RETURNING ITEMS
The customer has to pay for the returns.
Promotion
HOW TO USE THE DISCOUNT CODES
On the checkout page, enter your code in the "discount code” section.
FOR HOW LONG ARE DISCOUNT CODES ACTIVE
Discount codes vary in duration. Some discount codes expire when the season expire. If you are using an Influencer discount code then you will be able to use until you are notified.
Other Info
WHAT TIME IS LIVE CHAT AVAILABLE
Our Customer team is available from 9 AM to 6 PM GST, Monday to Friday, just to make sure you have an awesome experience at THEBARBULL
WHERE CAN I CONTACT 'THEBARBULL'
Should you have any queries, please do not hesitate to contact us at support@thebarbull.com.